Delivery

Software. We email licenses free of charge. The delivery method depends on the software; a manager will explain the details. You can also collect your order from our office at 6/1 Pushkin St., Astana.

We deliver plotters and scanners throughout Kazakhstan. Costs and delivery times depend on the model and destination city; a manager will calculate them separately.

Deliveries take place on business days, at a time agreed with you.

Please check the contents and packaging upon receipt. Claims for mechanical damage are accepted only at the time of delivery.

Documents. Companies receive an invoice and delivery note; individuals receive a receipt and warranty card.

Terms

Upon delivery, you will receive all necessary purchase documents: a sales receipt, fiscal receipt, and warranty card. For purchases made by a company, we also provide an invoice and delivery note, which must bear your company’s stamp. The price shown in the documents handed over by the courier is final; the courier is not authorized to change it. Delivery charges appear as a separate line item in the purchase documents.

Important! Please confirm all technical specifications and consumer properties of the product with our manager before purchase. Courier service employees are not responsible for advising on or explaining product characteristics. If installation of an item purchased from our store is required, please inform our manager.

On delivery, check that all items are included, that the product works, that it matches the description on our website, and that it has no mechanical damage. If you do not report mechanical damage upon receipt, subsequent claims of this kind will not be considered. For questions, suggestions, or complaints, please contact us using the details below:

Email: office@cad.kz