Warranty

An important part of our online store’s service is that the software and hardware we sell are certified and supported by their developers and manufacturers.

Software

We guarantee that the software is properly licensed and provide all necessary supporting documents (accounting documents, certificates, and keys).

For software technical support, you need:

• documents confirming the purchase, license keys, or other proof that the installed software is properly licensed

We are always ready to help with installation and technical issues through our own engineer or the developer’s technical support team, with whom we work closely.

Hardware

For hardware warranty service, you need:

• a warranty card completed correctly without erasures or corrections, showing the product model and serial number, sale date, and the seller’s stamp;

• proof of purchase (delivery note);

• the complete set of supplied items.

Please note that when receiving and paying for an order, the buyer must check the product’s contents and appearance in the courier’s presence to ensure that there are no physical defects (scratches, cracks, chips, etc.) and that all items are included. Claims about these issues are not accepted after the courier leaves.

Warranty service is not provided if:

• the warranty card is lost or incomplete

• the product shows signs of mechanical damage or opening

• factory seals have been broken

• operating, transportation, or storage conditions have been violated

• repairs were carried out by someone other than an authorized service center employee

• non-original components were used

Full warranty terms are available in the purchased product’s documentation and/or on the relevant manufacturer’s website.